Kursbild How to promote service agreements_GE
STEP Gold GE
This course presents the added value of our service approach towards customer including:
- How to promote our generic range of service agreements
- How to overcome common customer objections
Target group: All employees with regular customer touchpoints (field staff and back-office personnel)
Kursbild Norms & Directives_GE
STEP Gold GE
This course covers norms and regulations and their impacts on employers, manufacturers, authorized representatives, and user responsibilities.
Target Group: Back-office staff (Technical), Team leaders
Kursbild Documentation & Spare Parts_GE
STEP Gold GE
This section presents the different systems used by Toyota for Documentation & Spare parts:
- Repair manuals
- Operators' manuals
- Service messages
- Spare parts platforms