Banner Gold

Immagine del corso How to promote service agreements_GE
STEP Gold GE

This course presents the added value of our service approach towards customer including:

  • How to promote our generic range of service agreements
  • How to overcome common customer objections

Target group: All employees with regular customer touchpoints (field staff and back-office personnel)


Immagine del corso Norms & Directives_GE
STEP Gold GE

This course covers norms and regulations and their impacts on employers, manufacturers, authorized representatives, and user responsibilities.

Target Group: Back-office staff (Technical), Team leaders


Immagine del corso Documentation & Spare Parts_GE
STEP Gold GE

This section presents the different systems used by Toyota for Documentation & Spare parts:

  • Repair manuals
  • Operators' manuals
  • Service messages
  • Spare parts platforms
Target Group: Back-office staff (Technical), Team leaders