STEP Beyond

This course gives an overview of most of the diagnostic tools used for the TMH product ranges including diagnostic tools for:

• Warehouse trucks
• Counterbalance electric trucks
• CB IC trucks

Target Group: Back-office staff (Technical)

This course covers TMH reporting tools including:

• ASSET
• TIE-TEC2

Target Group: Back-office staff (Technical)

This course covers Toyota Warranty System used on both warehouse and CB products:

• ETOS

Target Group: Back-office staff 

This course gives instructions on how to make:

• Accident / incident reports
• Early warning system reports
  
• Non-conforming reports
  

Target Group: Back-office staff (Technical)

This document should be used as guidance in reporting field issues:

• Communication flows Local  →Central
• Classification of issues
• Escalation levels
• EKA / GKA Fast track

Target Group: Back-office staff