Course image Diagnostic Tools_EU
STEP Beyond
This course gives an overview of most of the diagnostic tools used for the TMH product ranges including diagnostic tools for:
- Warehouse trucks
- Counterbalance electric trucks
- CB IC trucks
Target Group: Back-office staff (Technical)
Course image Reporting Technical Issues
STEP Beyond
This course covers TMH reporting tools including:
- ASSET
- TIE-TEC2
Target Group: Back-office staff (Technical)
Course image Warranty Systems
STEP Beyond
This course covers Toyota Warranty System used on both warehouse and CB products:
- ETOS
Target Group: Back-office staff
Course image Other Reports_EU
STEP Beyond
This course gives instructions on how to make:
- Accident / incident reports
- Early warning system reports
- Non-conforming reports
Target Group: Back-office staff (Technical)
Course image Customer issue reporting process
STEP Beyond
This document should be used as guidance in reporting field issues:
- Communication flows Local →Central
- Classification of issues
- Escalation levels
- EKA / GKA Fast track
Target Group: Back-office staff