Kursuse pilt Documentation and Spare Parts
STEP Gold
This section presents the different systems used by Toyota for Documentation & Spare parts:
- Repair manuals
- Operators' manuals
- Service messages
- Spare parts platforms
Kursuse pilt Norms & Directives
STEP Gold
This course covers norms and regulations and their impacts on employers, manufacturers, authorized representatives, and user responsibilities.
Target Group: Back-office staff (Technical), Team leaders
Kursuse pilt How to promote service agreements
STEP Gold
This course presents the added value of our service approach towards customer including:
- How to promote our generic range of service agreements
- How to overcome common customer objections
Target group: All employees with regular customer touchpoints (field staff and back-office personnel)
Kursuse pilt Team Leader - Soft Skills
STEP Gold
Team Leader – Softskills is a training package from STEP Gold:
- Focusing on soft skills and leadership
- With duration, programme and modalities adjustable locally
Target group: new or future Team Leaders